Gail Blom, MA, OTR, CHT, CLT is the founder and owner of Covenant Hand Therapy. With over 30 years of clinical experience, Gail brings a wealth of knowledge and expertise to our business. Gail received her BS in OT from the University of Illinois, and her MA from Texas Woman’s University, with academic honors. She was Director of Hand Therapy at the prestigious University of Chicago Hospitals and Clinics, and has served in clinical, management and ownership roles at other clinics throughout her career. She is an open and approachable employer, treating her staff with fairness and respect.
Gail has taught as an adjunct instructor in the OT program at TWU, and she is a former member of the Texas Board of OT Examiners, appointed by then-governor George W. Bush. Gail teaches hand therapy continuing education courses both regionally and nationally, and she is known throughout Texas as a mentor to other hand therapists. Gail has been a Certified Hand Therapist since 1993, and she added expertise in lymphedema treatment to her list of accomplishments, with Vodder Certification in Manual Lymph Drainage. Gail’s reputation as a knowledgeable, results-oriented therapist is perfectly complemented by her friendliness, her kindness and her concern for every patient we treat.
Nideo (rhymes with “video”) Phongpaichit, MOT, OTR, CLT has been an integral CHT employee since the clinic opened in 2002. Nideo has a wealth of healthcare experience; she was a physical therapist in her native Thailand, completed her Master of Occupational Therapy degree from Texas Women’s University in 2005, and holds a degree in gerontology from UT Southwestern. Throughout her schooling, she earned many scholarships and volunteered her time to various educational and health organizations. Nideo’s humor is rivaled only by her care for people and her organizational skills. Her helpful nature is appreciated by co-workers and patients alike.
Vanessa Saurer, RMT, CLT joined CHT in 2009 as a licensed massage therapist. In addition to being a certified neuromuscular therapist, in 2010, she became a certified lymphedema therapist. Vanessa is currently advancing her studies by completing her Masters degree in Health Care Management at Dallas Baptist University. She has a special talent for creative problem-solving, which benefits our patients and staff. Her wonderful touch and caring personality make her a valuable member of our team.
Oliver Serrano, OTR, CHT, MBA is the Director of Clinical Operations and Sales & Marketing. He graduated magna cum laude from Louisiana State University in 2001 with a Bachelors of Science degree in Psychology. In 2003, he graduated summa cum laude with a Bachelors degree in Occupational Therapy from the Louisiana State University Health Sciences Center in Shreveport, LA. Oliver became a Certified Hand Therapist in 2009. He has over ten years of hospital and outpatient therapy experience, with a focus on outpatient orthopedic rehabilitation, specializing in upper extremity injuries, sports specific training, and custom splint fabrication. In December 2014, Oliver graduated from Texas Woman’s University, obtaining an Executive MBA with a certificate in Health Systems Management. In his spare time, Oliver enjoys playing basketball, sand volleyball, and kickball. He brings good energy and humor to the clinic; his enthusiasm for his work is evident to all.
Bill Lutz, PT has been practicing Physical Therapy since he graduated from Texas Woman’s University in 1982. First, in Dallas at Presbyterian West, after which he owned and sold two clinics in Carrollton, Texas. He has since worked in various clinics in North Texas, as well as doing contract work in Maui during each of the past four years. This fits well with his interest in fitness and anything water. Laurie, Bill’s wife, is a Rehabilitation PT; they have three grown children. Always specializing in outpatient orthopedics and sports medicine, Bill uses his three-year internship in Norwegian Manual Therapy and his extensive training in Work Hardening/Work Conditioning in his practice. One of his favorite things to treat is shoulders, which fits in well with our Hand Therapy practice. His experience in lower extremity rehabilitation expands our practice to serve our patients more completely. Practice Aloha.
David Myers, OTR, CHT, MOT graduated from Louisiana State University with a BA in Philosophy and a Master’s degree in Occupational Therapy in 2007. In 2012, he achieved his Certification in Hand Therapy; hand and upper extremity orthopedic patients have been his passion since graduating. His experience ranges from adult out-patient care to pediatric hospital patients and management. As a native of New Orleans, David enjoys good food, spending time with his wife and four sons, and playing the guitar. With breadth of professional experience, a talent for explaining and a welcoming demeanor, David is a great addition to our staff.
Patty Brown, OT, CLT joined the Covenant Hand Therapy staff in April, 2016. She began her career as a Certified Occupational Therapy assistant (COTA) with a degree from Austin Community College. In 1994 she achieved her bachelor’s degree in OT from TWU. Born in Dallas, she has lived all across Texas and has travelled the world. She has worked in multiple settings from hospital to psychiatric clinics, to home health and more. In 2005, she became a Certified Lymphedema Therapist, further qualifying Patty for her work here at CHT. Her volunteer experiences and hobbies are as varied as her work and travel; they include a senior women’s bowling league, Prison Ministries, landscaping, reading, Celebrate Recovery, and caring for her cat, Sierra, who adopted her while Patty visited an Indian Reservation. We are happy and honored to have Patty, with her depth and breadth of experience and open heart, working on the CHT team.
Marilyn Ender Blume is the Director of Business Operations and Medical Billing. She is a Baylor University graduate. She brings a wonderful depth and breadth of experience to our organization, having worked in medical, university, engineering, and law firm settings. Her organizational skills and great attention to detail work hand-in-hand with her gift for creative problem-solving. Marilyn is an advocate for our patients with their health insurance companies, using her thorough understanding of Medicare law and insurance company regulations. A champion of dogs and an accomplished sailor, artist, and gardener, Marilyn keeps us both grounded and entertained.
Ann Plank comes to us as a graduate from Collin College in Plano, TX certified as a Health Unit Coordinator. A native Texan, born in Dallas, she has lived most of her life here with her family. However, she spent a decade in the New England area where she enjoyed playing on a women’s hockey team. She has a cheerful personality and positive attitude. With extensive experience in customer service, hospitality, and elder care-giving, Ann is a true asset for CHT.
Cynthia Noris joins our front office staff with great experience in customer service. She previously worked as a therapy tech and office manager, and as recruiting and marketing coordinator for a major insurance company. A native Texan, born in Dallas, she has lived most of her life in the North Texas area. Cynthia enjoys exploring life with her young daughter, teaching her about the love of art, history, culture and science. She is a gifted artist and brings great talent and positive energy to the front desk.